Olyn and I always have a six month review of things in January and July. Since today is July 1st it was a day of retrospection. We have had an absolutely amazing first half of 2008 and we have added so many new offerings-- new albums, jewelry, bags, frames, composites, etc. Its almost overwhelming how many options we now have! On top of that we are busier than ever with portraits and weddings! Senior portraits are booming, we are always out doing family shoots and our baby calendar is filling up farther and farther in advance!
With growth comes some lessons and inevitably some changes. Luckily, I think they are all good changes! The two biggest changes are kind of a big deal, so they warrant a formal announcement on the blog-- starting today:
- To book a portrait session OTHER than a baby plan session or an engagement session that is part of a package, you will need to call with a credit card number to reserve a time on the calendar and you must return your signed contract within 72 hours. We had a lot of people ask us to pencil them in, only to cancel at the last minute or never return the contract. This really is unfair to our other clients who are having to wait weeks sometimes for an appointment time. To make things fair to everyone, this will be our firm new policy on bookings.
- Starting in January, we offered a viewing session for any client who would like to come into the studio to view their images for the first time. The response has been absolutely overwhelming! I had no idea it was so daunting for so many to choose their images, sizes and finishes. Now, with the wide assortment of new products, it just makes sense for all clients to come in for a viewing session. So, we are now requiring clients to come to the studio for a viewing session if they would like to use any of their product credit. Credit codes will no longer be issued for the online gallery. Also, special discounts and packages will be offered at the viewing that will not be offered in the online gallery. Not to worry-- you will still be able to share your images with your family and friends, as the gallery will still go online for 7 days after your viewing session!
We have given a lot of thought to these changes and we really feel they will enable us to better serve our clients and manage our time. We are always open to suggestions and we welcome any feedback! If you have any comments, please don't hesitate to email us at Linda@LongsPhotography.com
Labels: Announcements
www.LongsPhotography.com
www.LongsPhotography.com
